Paid Customer Relationship Manager Internship in Barcelona (French and Italian Speakers)

As a boat rental agency, our collaborator enables thousands of people wishing to sail to find the ideal boat for their cruise. Their catalog brings together the fleets of hundreds of charter partners, enabling them to fill their booking schedules. Today, the company boasts the largest catalog in Europe, with 18,000 boats referenced from numerous destinations (France, Croatia, Greece, the West Indies...). In 2022, they took more than 15,000 people on board sailing yachts, catamarans and motor yachts!

As a Sailor Relations Officer, you will work within the Navigators Relations team, consisting of 4 people. The role of the Navigators Relations team? To maximize the quality of Filovent's customer experience from the moment they book their boat until their return from the cruise! You will be the point of contact for our clients during the preparations, during, and after their cruises, as well as with our partners worldwide, primarily communicating withcharter operators through email and phone.

• Handle all special requests or questions that clients may have before their cruise.

• Ensure that their navigators' files are complete before departure by regularly communicating with their partners.

• Contribute to their customer loyalty goal by calling renters before and after their cruise with a focus on building loyalty.

• Participate in improving the complaints management process.

• Guide renters and boat lessors on the use of its interface.

• Be proactive in suggesting improvements to your daily tasks!

• Desiderable qualities: Precision, excellent oral and written communication skills, curiosity, and above all, a desire to progress! (A sense of humor is a plus...).

• Period: 6 months starting from May.

• Bachelor or Master in Languages, Economics, Tourism, Commerce or Communication.

• Fluent in French, Italian and English.

• German is a plus.

• € 600/800 gross per month.

Location: Barcelona