IT License and Service Level Coordinator (m/f), IT Sappi Gratkorn, Austria

Sappi Papier Holding GmbH
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published on Jun 01, 2017 10:45 AM

What do you dream of?


A child dreams of a future free from constraints. It's a great quality that we tend to lose as we grow older.


At Sappi Europe, not only do we still want to dream, we want to make our dreams come true. We will continue to consolidate and reinforce our position as one of the world's leading producer of coated fine paper.


To make our dreams come true, we need the right people to share our key employment values: integrity and trust, freedom with responsibility, courage to explore new avenues and personal development.


Do you still dare to dream? Come and talk to us if you do.


IT License and Service Level Coordinator (m/f)

Information Technology, Sappi Gratkorn, Austria


Purpose of the job:


  • Responsible for software asset and service level management
  • Report in these roles to the IT Commercial Manager and work in the global IT organization of Sappi
  • Ensure that the processes valid for the IT software asset management are followed
  • Continuously analyze existing software assets and identify optimization opportunities or needed purchases
  • Manage and follow-up the service levels between IT, business and external service providers
  • Manage the IT service portfolio in the Service Catalog and handle service request issues
  • Act as partner in IT related purchasing activities
  • Support the IT Commercial Manager in service acquisition and budget management purposes



Your profile:


  • You have an IT-related Bachelor or Master degree - or an equivalent level by experience
  • You are familiar with IT frameworks like COBIT and ITIL and have good skills on IT governance
  • You are familiar with IT and data protection law, contract management including cloud services
  • You are fluent in German and English – written and verbal
  • You are a flexible, discrete person with a high sense of confidentiality
  • You are thinking and acting as an entrepreneur within our organization
  • You are self-motivated, have a proactive personality and a ‘can-do’ attitude
  • You are customer, service oriented and results-driven
  • You have great communication skills, are a good team worker but are able to work independently in a matrix organization
  • You are driven to be an expert in information and communication technology and keep yourself up-to-date in this area
  • You have a readiness to travel (up to 20 %)


Timetable: as soon as possible


More detailed information can be obtained from:

Friedrich Liebmann, IT Commercial Manager

via +43 (0)3124 201-2403 or E-Mail:


We offer an annual gross remuneration of EUR 50.000,- for this position.

Depending on qualifications and/or special professional experience, a higher salary may be agreed upon.


Contact details:

All applications will be treated as strictly confidential.

Please submit your application including motivation letter via our career portal


Apply now here...  


All our vacancies please find on\careers-sappi-europe

PDF document IT_License_Service_Level_Coordinator_engl_ext_092017.pdf, 447 KB
Employment type
full time
Start of work
starting immediately / by arrangement
Fixed term
3,570.0 EUR / month
Hours per week
logo of Sappi Papier Holding GmbH
First and last name
Olivia Taibinger
Sappi Papier Holding GmbH
Brucker Straße 21
8101 Gratkorn
Phone number
+43 3124 201 2537